NMC Health is here when you need us most
In emergency situations, minutes matter. The NMC Health emergency department is here for you.
Our specially trained staff gives around-the-clock emergency care and personal attention to anyone who comes through the door needing medical help.
Whether your problems are big or small, our ER doctors and nursing staff are always ready to provide safe, respectful care for each patient, 24 hours a day, 365 days a year.
If you have a medical emergency, call 911 or visit the NMC Health Medical Center Emergency Department.
A trip to the ER can no doubt be stressful. When you arrive, check-in at the desk right inside the emergency department. You will be asked several questions about your symptoms and your medical history by a nurse. You’ll be asked what medicines you’re taking and if you have any pre-existing conditions such as heart disease, diabetes or any chronic health issues.
It’s important to give as much information about your situation as possible so the medical staff can help. Patients who come in with life-threatening conditions will be seen first.
Once emergency staff determine how severe your symptoms are, one of three things might happen. Depending on your emergency, you might be:
- Taken back to a room immediately
- Taken to another department like imaging for x-rays or tests or
- Asked to wait in the waiting area until a doctor is available to see you
We promise to bring the best care to our patients and treat you as soon as we are able.
FAQs
Yes. We are required by law to screen and treat anyone who comes in the door with emergency medical conditions regardless of their insurance coverage. If you don’t have insurance or have questions about how to pay for medical care, we have many patient financial resources to help you.
Patients are “triaged” or put on a priority list based on the severity of their injury or illness. While wait times can fluctuate, you will be seen as soon as possible by medical staff. Typically, wait times in the NMC Health emergency department are short.
If you are experiencing symptoms of COVID-19, please call ahead and let the staff know so you can be placed in a room upon your arrival for evaluation and testing.
- Chest pain
- Severe stomach pain
- Difficulty breathing (including severe allergic reactions)
- Broken bones
- Head injuries
Also, if your child is under the age of 6 months and cannot wait to be seen by their pediatrician, you should take them to the ER instead of immediate care. Immediate care can handle minor emergency needs that can’t wait for your primary care doctor including:
- Fevers and chills
- Minor illnesses like colds, flu
- Allergic reactions like hives, poison ivy and rashes
- Ear aches and eye infections
- Bug bites and stings and more
When you are seeking urgent care for your or a loved one, NMC Health’s Immediate Care clinic in Newton can provide a great alternative to waiting to see your family doctor. However, if you or your loved one has a broken bone or needs imaging services, you’ll be asked to go to the NMC Health Medical Center to have those tests done. NMC Health Immediate Care clinic is a walk-in health clinic that offer same-day appointments without having to call ahead. We ask that if you are showing symptoms of COVID-19 that you do call and give the nurses a heads up so they can prepare a room for you upon your arrival.
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