What is a Patient and Family Advisory Council (PFAC)
When you enter the hospital, excluding the birth of a child, you are hoping to solve a health problem. You expect excellent and compassionate care. Formed in 2016, the PFAC at NMC Health was created to help bridge patient expectation and patient experience with “real-world” community input.
PFAC is an acronym for Patient and Family Advisory Council. At NMC Health, we are seeking persons to help make the patient experience outstanding. Our PFAC volunteers research and offer feedback on current organizational efforts and advise hospital leaders.
Being a part of PFAC means you will learn about NMC Health, meet with staff, be asked to share your experiences, and think critically about important issues.
What Does it Take to be a Patient and Family Advisor?
Confidentiality
You must use discretion and keep information private.
Qualifications
You or a family member must have had an experience as an NMC Health patient within the last two years.
Term Limits
PFAC members hold a 3-year term on the committee.
PFAC Volunteer Commitments
Meetings occur at the hospital, bi-monthly, all odd months of the year. Currently, meetings happen on Thursday afternoons and last about 1.5 hours.
Topics discussed cover all aspects of patient care and hospital operations. PFAC volunteers are encouraged to build awareness about many healthcare topics.
Expectations for PFAC Volunteers
- Identify and share concerns
- Advise staff on projects that may improve patient and family care and satisfaction
- Support staff and leadership by acting as a sounding board for new and existing projects and programs
- Represent patients’ and families’ experiences at NMC Health and suggest improvements
- Education staff about the “patient and family mindset”
- Expand your volunteer service as you are able and interested
- Evaluate the value of patient and family advisors at NMC health
Current PFAC Members
Gary Denny
Advisor since 2022
Jen Hamm
Advisor since 2022
Brocia Mueller
Advisor since 2023
Bob Becker
Advisor since 2023
Chris Simmonds
Advisor since 2023
Connect With Us
If you are interested in joining PFAC or would like to learn more, please contact Volunteer Services at NMC Health: 316.804.6057 or request more information below:
